You may return your order within 3–7 days if: The product is damaged The product is defective You received the wrong item Items must be unused, undamaged, and in original packaging.

FAQ - SouqAlKull

FAQ

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Frequently Asked Questions (FAQ)

Our Frequently Asked Questions section provides quick answers to the most common inquiries about shipping, payments, returns, and order support. If you need help with your order, delivery, or product information, you’ll find everything you need here. For any additional assistance, feel free to contact our customer support team.

PAYMENT INFORMATION

We offer Cash on Delivery (COD) for selected locations. You can pay for your order in cash when it is delivered to your address. Please ensure someone is available to receive and pay for the parcel at the time of delivery.

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Refund

How do I request a refund?

Once your return is approved, refunds are usually processed within 3–7 business days, depending on your payment method.

Will I get a full refund?

Yes, if the issue is from our side (damaged, wrong item, or manufacturing defect).
If the customer changed their mind, deductions may apply based on shipping/handling.

Can I get a refund for Cash on Delivery (COD) orders?

Yes, COD orders are eligible for refunds. You may need to provide your bank details for processing.

Delivery

Do you offer same-day delivery?

Same-day delivery may be available in selected areas. Availability depends on your location and order time.

Do I need to pay a delivery fee?

A small delivery fee may apply depending on your location. Free delivery may be offered on eligible orders.

What if I am not home during delivery?

Our delivery partner will attempt to contact you. If delivery fails, the parcel may be rescheduled or returned.

Shipping & Returns

Shipping Method

All orders are shipped through trusted local delivery partners to ensure fast and secure delivery.

Return Eligibility

You may return your order within 3–7 days if:

The product is damaged
The product is defective
You received the wrong item
Items must be unused, undamaged, and in original packaging.

How to Request a Return

Contact our support team and provide:

Order number
Photos/videos of the issue
Reason for return

Our team will review your request and respond within 24–48 hours.

Payment

Is Cash on Delivery Available?

Yes, Cash on Delivery (COD) is available in selected locations. You can pay in cash when your order is delivered.

Can I pay using a wallet or bank transfer?

Depending on availability, you may use supported digital wallets or bank transfer options during checkout.

Do you charge any extra fees for payment?

No, we do not charge any additional fees for online payments. The amount you see at checkout is the final price. However, standard delivery charges may apply based on your location.