Privacy Policy

Last Updated: November 2025

1. Overview

Welcome to Souqalkull. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website https://souqalkull.com, make a purchase, or interact with our services. By using our website or making a purchase, you agree to the practices described in this Privacy Policy.

2. Information We Collect
  • Personal Information: Name, email address, billing/shipping address, phone number, etc.
  • Payment Information: Collected securely through our payment gateway. We do not store full card details.
  • Order Information: Products purchased, order total, and transaction details.
  • Technical Data: IP address, browser type, device info, cookies, and analytics data.
  • Communication Data: Messages, feedback, or support requests you send to us.
3. How We Use Your Information
  • To process and fulfill your orders.
  • To send order confirmations, invoices, and shipping updates.
  • To improve our website, services, and customer experience.
  • To respond to your inquiries and support requests.
  • To comply with legal and tax obligations.
  • To send marketing and promotional messages (only if you have opted in).
4. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve our store. You can disable cookies in your browser settings, but some parts of our site may not function properly without them.

5. Data Protection & Security

We take your privacy seriously and implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment information is encrypted and processed securely by our trusted payment partners such as Razorpay or PayPal.

6. Sharing of Information

We do not sell or rent your personal information. We may share limited data with:

  • Service providers (e.g., payment gateways, courier partners) to complete transactions.
  • Legal authorities, if required by law or to protect our rights.
  • Analytics and marketing partners (only anonymous or aggregated data).
7. Your Rights

You have the right to access, correct, or delete your personal information. You can also request that we stop sending marketing communications. To exercise these rights, contact us at care@souqalkull.com.

8. Third-Party Services

Our store may contain links to third-party services or websites (such as payment processors). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

9. Retention of Data

We retain your information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our policies.

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Souqalkull
Email: care@souqalkull.com
Website: https://souqalkull.com