Section	Details
Return Period	You can request a return within 7 days of receiving your order.
Condition of Items	Items must be unused, in original packaging, and with all tags intact.
Non-Returnable Items	Certain products like personal care, hygiene items, and customized products are not eligible for return.
Return Process	To start a return, contact our support team with your order number and reason for return.
Refund Method	Refunds will be processed to your original payment method within 5–7 business days after inspection.
Exchange Option	You may request an exchange for a different size or replacement product (subject to availability).
Contact Support	Email: care@souqalkull.com Phone: +965 9783 8484